25 May 2020

Virgin Australia COVID-19 (Coronavirus) Customer Hub -  click here 

If your booking has not been cancelled (by you or Virgin Australia)

If you booked on or before 20 April 2020 and still have an upcoming booking but no longer wish to fly, it’s important that you complete our cancellation form prior to your departure in order to be eligible for a Conditional Credit.

For frequently asked questions please click here 

For more information you can also visit Deloitte's  Virgin Australia Holdings Limited and subsidiaries Insolvency case information

Alternatively, Virgin customers can email Deloitte with any questions they have with regards to their airline ticket virgincustomers@deloitte.com.au

21 April 2020

VIRGIN AUSTRALIA

As of 21 April 2020 Virgin Australia announced that is has formally gone into voluntantary administration.

Below, is a statement from Virgin Australia.

Important Update

We know you might be worried about what the voluntary administration news means for us and your flights. Rest assured, we're continuing to operate scheduled flights as normal which are helping to transport essential workers, maintain important freight corridors, and return Australian's home. Your travel credits also remain valid. Virgin Australia has been an important part of Australia for 20 years and we're determined to keep flying well into the future. Further information is available at virg.in/travelalert

 

As more information is provided Hoot Holidays will continue to assist our customers with their Virgin Australia bookings.

If  wish to discuss your booking, please email cs@hootholidays.com.au or call 13 HOOT ( 13 46 68) and we will respond as soon as possible to your enquiry. 


Information Disclaimer

The information on this page has been uploaded to the best of Hoot Holidays’ ability. At no time should you rely soley on this information as it could be outdated or supersceeded. 

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But, that doesn't mean we can't help you!

For destination advice and tailored support contact one of our Holiday specialists today.

email us: cs@hootholidays.com.au

Call us: 13 HOOT  (13 4668)

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